Wednesday, 09 December 2009 18:26

Customer Benefit / Needs Categories

Written by Dr Peter Fish

This aspect of consumer analysis answers the following questions:

 

What does your product do? Why would a customer benefit from using your product? How does it improve your client’s life? What needs category does your product fall into?

 

So how do you start? Well ask yourself the questions above and write down the answers for each product or service... Our Silver Package is a reasonably holistic online marketing package; it offers AdWords account management, organic growth management, monthly stats analysis & reporting and amongst others it also includes 3 hours worth of website maintenance. Of course you can break each component down further to the exact details, but it’s not necessary for this article. At the end of the day, simply put, our packages do one thing: Bring our clients more clients!

 

Once you’ve got a good idea of your product’s customer benefit you can have a look at what needs category it falls into. Needs categories where first described by Maslow in 1943, there are 5 different hierarchical tiers: Physiological, Safety, Loving / belonging, Esteem and Self-actualisation. See the image below and read the wikipedia entry for more details.

450px-Maslows_Hierarchy_of_Needs.svg

These categories are designed for individuals, yet with a bit of thought they can be customised to corporate entities. In our case online marketing can be taken as a physiological need in our modern era where the internet is fast becoming the most important marketing platform.

 

Depending on where your product falls onto the needs pyramid you’ll end up using different advertising channels and methods. For example falling into the base of the pyramid means there is a large demand for your product, yet there is naturally a lot of competition, thus you’ve got to pay careful attention to your marketing plan before launching headlong into a campaign that may end up just pissing into the wind! You don’t need to go generating a lot of awareness for the need as it is well known, unless of course it’s a new problem, whereas if your product falls into the top category you may need to pay careful attention in reinforcing the need. Let me try explaining this better with some simple examples.

 

Let’s say we have two products: Bread and an expensive bottle of wine. Both are classified as food types yet they’re on totally opposite sides of the spectrum. The first forms part of a staple daily diet whilst the other is something you’d like to have, fulfilling very different needs. So for the first the need you appeal to is physiological, simply; you need to eat, whilst with the second you appeal to esteem category clearly very different marketing strategies will be employed.

 

Once you’ve got a good idea of your needs category move onto the next aspect of consumer analysis: User VS buyer.

Last modified on Thursday, 10 December 2009 11:43
Dr Peter Fish

Dr Peter Fish

Dr Peter Fish holds a Bachelor of Science Honours Degree in Genetics, Biochemistry and Immunology and a Bachelor of Medicine and Bachelor of Surgery. He has been involved in internet strategy and marketing since 2000 and is an expert on Search Engine Optimisation (SEO), Search Engine friendly design, Social Media Marketing (SMM), Google AdWords and Google Analytics.

Website: www.gofishclientcatchers.com E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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