Monday, 09 August 2010 12:24

Understanding and Capturing Navigational, Informational & Transactional Search Queries

Written by Dr Peter Fish
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The majority of web searches can be classified into three different types: Navigational, Informational and Transactional. When putting together a campaign it is important to plan to capture all three, harnessing these queries will bring you a wide range of visitors each with their individual merits. Let's take a look in more detail.

Navigational Web Search Queries

Navigation search queries are utilised to navigate to a specific site, searchers will enter the business, brand or, even, the domain name into the search box and merely click through to the site they're looking for. An example would be "Go Fish Internet Marketing".

In most cases it is relatively easy to rank well for these searches as the competition is fairly poor for those exact terms and search engines often get the answer right. It is important to check your rankings for these terms on an on-going basis. If your site doesn't rank well for navigational searches take a good look at your code and SEO basics. In some instances your brand or business name may be competitive, maybe you have a number of resellers or you own a franchise. In these cases you give some careful thought to the navigational keywords you want target and weigh them up for return on investment, before launching an SEO campaign.

Informational Web Search Queries

Informational searches are utilised to educate the searcher, they're looking for answers or more details on a subject. For example a search on "Internet Marketing" will yield many results with a very broad approach to the keyword. These searches can be purely academic, where the searcher is looking for knowledge on a particular topic which will lead to no monetary exchange or they can be commercially based, where a prospective client would be looking for details on a particular product, who offers the product and what the options are.

These can be highly competitive and over and above this you often have to compete with academic sites – Wikipedia is a prime example. Start by paying attention to your long tail keywords, once you've captured these terms start moving your campaigns up the competitive ladder and target the broader, more popular, shorter tail terms.

Transactional Web Search Queries

Transactional web search queries are goal orientated searches where the searcher has the intent to perform an action. Say for instance the searcher is looking to employ an SEO company, he has done his research via a number of informational searches, but now he's after the service, they might search something like "Sign up for an internet marketing package".

These are important, yet often overlooked terms – this makes them a little less competitive and with a bit of careful on-site SEO you may capture these with ease. The search density is obviously not nearly as high as with informational searches, yet the visitors from transactional searches are further down the buying cycle and will yield great conversion ratios and return on investment.

With some careful planning a well-constructed page can easily target all three of these search types. Your brand or business name should appear in your domain name, plus score a number of mentions within the page content. Ensure your informational terms fall into your content, your title and your url. Utilise your content and page title to secure the transactional terms. If you're on-site SEO fails to deliver you might have to supplement various areas with a good off-site campaign as well.
Last modified on Tuesday, 10 August 2010 06:56
Dr Peter Fish

Dr Peter Fish

Dr Peter Fish holds a Bachelor of Science Honours Degree in Genetics, Biochemistry and Immunology and a Bachelor of Medicine and Bachelor of Surgery. He has been involved in internet strategy and marketing since 2000 and is an expert on Search Engine Optimisation (SEO), Search Engine friendly design, Social Media Marketing (SMM), Google AdWords and Google Analytics.

Website: www.gofishclientcatchers.com E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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